Returns & Refunds

We want you and your pet to be happy with your purchase. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue.

Damaged, Defective, or Incorrect Items

Please contact us within 72 hours of delivery and include your order number plus clear photos or video showing the issue. We may request additional information when necessary.

After review, an eligible claim may result in a replacement, partial refund, or full refund, depending on the circumstances.

Items We Generally Cannot Accept for Return

• Items where the customer selected the wrong size or variant
• Change-of-mind purchases
• Products that do not meet personal preferences or expectations
• Items that have been used, damaged, or altered after delivery
• Claims submitted after the stated claim window, except where applicable law requires otherwise

Please review product descriptions, sizing information, and variant details carefully before ordering.

How to Submit a Claim

Contact us through our Contact page with your order number, a description of the issue, and clear photo or video evidence where applicable.

Review Time

We aim to respond to submitted requests within 48 business hours. Some cases may require additional time if carrier or fulfillment-provider information is needed.

Refund Timing

When a refund is approved, the time for the funds to appear in your account can vary depending on the payment provider and your financial institution.

Contact

For questions about returns or refunds, please contact us through our Contact page.